My follow-up with the doctor's office...

Remember my rant the other day about my visit to the doctor's office with Lincoln? Well, I left a review on their facebook page about our experience there and how extremely disappointed I was in the way we were treated. You can read my review below: 

"I'm only giving 2 stars bc the staff in front office was great. If not for them, I would give 1 star or less. I took my child in to be seen and was scolded for personal preferences in Healthcare decisions, made to give my reasons on those personal preferences when I should have never been asked too, told that my child would basically die (for lack of better words) if I didn't follow the doctors recommendations, and asked "does he always talk like that? I can't understand him" when my 2 year old was speaking. He's 2!! I just transferred here due to our pediatrician retiring but will be switching again and not coming back here. The lack of respect was appalling and the attitude towards my son was absolutely ridiculous and uncalled for. I came here on high recommendations from others and left extremely irritated and disappointed. My family will no longer visit this facility and will not recommend to anyone."

Shortly after leaving this review I got a comment saying that their compliance officer would be in contact with me soon to discuss and rectify the problems I had stated. 

Fast forward to this afternoon. I received a call shortly before 11:30 a.m. not from the compliance officer, but from the manager of the clinic. She was very nice and asked me if I could explain the situation to her in my own words. I did. Politely. I've cooled down a lot since Monday morning and wasn't on edge like I was then. I told here everything that happened, everything that was said and how extremely disappointed I was in the way we were treated. She apologized for the doctor's behavior and said that she never should have pushed her personal opinions on healthcare decisions on me and that she should have been more "polite" in handling the situation. I agreed. 

I explained that we have NEVER before had an experience like that with a doctor. I told her about our relationship with Dr. Pav and how he was always open to listen to my thoughts and agreed with me in the decisions we made concerning healthcare. I also explained that Lincoln is only 2 and we have had issues with his speech in the past due to him needing tubes in his ears and that situation is getting better. I was very taken back by the fact that the doctor would even say something about the way he talks. He talks just fine. 

The lady I spoke to today was very nice and apologetic. She said that they strive to build a good relationship between clients and doctor's and she is very sorry that our experience was less than satisfactory. She offered me a few other pediatricians that are at the facility that we could always see instead. Since I'm not on edge as much today, I told her that I would consider seeing the other doctors but as of now, we have switched back to our previous doctor's office. She also said that she wished I would have asked to speak to the manager (her) while we were in the doctor's office so she could have handled the situation there. I totally understand that. Had I not been so irritated I probably would have went straight to her office. I apologized for leaving such a bad review on their page. I explained that I left the review shortly after leaving the clinic and I was still very upset about the matter. I've cooled down a lot since then and the review may have been a little harsh. She kindly said that she understood and again apologized for our experience. 

Overall, I'm very happy with the follow up from the clinic. In all honesty, I wasn't sure I would actually hear back from anyone. For them to care and actually call to see what had happened makes me respect the facility a little more. I do appreciate her being apologetic and apologizing on behalf of the doctor. I will say, a call from the doctor apologizing personally would be the icing on the cake. But we all know that probably won't happen... right? 

I don't think I've ever actually had a follow up from a bad review that I've left before. But then again, I haven't actually left very many bad reviews in my lifetime. However, this involved my child and the way he was treated so I suppose that's why I left it. 

What would you have done in this situation? Have you ever had a terrible experience with a doctor?